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Frequently Asked Questions
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What is the turnaround time?
Turnaround time is about 1-2 weeks. I always aim to get things out as quickly as I can though and start on orders as soon as they come in.
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What kind of shipping is offered? Do you have local pick-up?
I offer standard and priority shipping worldwide. Local pick-up is available in the O'Fallon, IL area.
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How can I get free shipping?
​ Free priority shipping is available on orders $60 and above within the US.
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What is your return policy?
Returns are accepted within 7 days of delivery for store credit only. Please get in touch with us at support@kgdesignsofficial.com before starting your return. Returns MUST be sent in original condition. The customer is responsible for the return shipping unless the item is damaged.
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Do you offer custom orders?
Absolutely! If you have something in mind, please use my Custom Order Request link in the menu.
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What material is used for the shirts?
Most of my shirts are made with Heat Transfer Vinyl. However, depending on the design, DTF might be used.​​
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What is DTF?
DTF stands for Direct-To-Film Transfers. They're a full-colored transfer that can be applied to almost any garment that can withstand heat applied to it.
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Do you have bulk discounts?
Bulk discounts can be offered depending on the size of the order or if it's a recurring order.
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